Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Mastering The Import Customs Clearance Process 7 Key Points To Ensure Smooth Customs Clearance

Mastering The Import Customs Clearance Process 7 Key Points To Ensure Smooth Customs Clearance

This article explains the key steps in import customs clearance, including the processes and precautions for general trade and processing trade. It provides detailed information about payment methods, necessary documents, bill exchange, quality inspection, customs declaration, tariff payment, and release steps to assist businesses in successfully completing import procedures.

07/24/2025 Customs Knowledge
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Air Waybill (AWB): Legal and Practical Foundations of Air Freight

Air Waybill (AWB): Legal and Practical Foundations of Air Freight

The air waybill serves as a transport contract between the shipper and the carrier, functioning both as a transport agreement and a receipt for the goods. Its importance lies in effectively recording the cargo transport process and providing legal validity. Additionally, there are differences between air waybills and sea bills of lading, particularly regarding their function as documents of title.

07/18/2025 Logistics Encyclopedia
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Core Functions and Services of International Freight Forwarding

Core Functions and Services of International Freight Forwarding

International freight forwarding plays a crucial role in global logistics, mainly representing shippers and consignees while assisting in various stages of cargo transportation. Services include selecting transportation methods, booking cargo, handling bills of lading, customs clearance, payment processing, and real-time notifications. Additionally, forwarders perform multimodal transport functions and offer value-added services such as cargo supervision and special goods transportation.

07/18/2025 Logistics Encyclopedia
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The Importance of Terminal Receipts and Their Processing Workflow

The Importance of Terminal Receipts and Their Processing Workflow

This article discusses the significance of station receipts in logistics transport and their processing procedures. It emphasizes the importance of timely delivery of receipts for cargo exports, noting that delivery locations may differ among shipping companies. It is recommended to utilize professional customs brokers' services to ensure the accuracy and efficiency of receipt delivery, thereby avoiding unnecessary logistics delays.

07/18/2025 Logistics Encyclopedia
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Amazon Officially Launches Air Cargo Business in Europe to Enhance Logistics Delivery Services

Amazon Officially Launches Air Cargo Business in Europe to Enhance Logistics Delivery Services

Amazon officially launched its air freight business in Europe, marking its first air transport project outside the United States. The new air cargo center is located at Leipzig/Halle Airport in Germany and boasts strong operating capabilities and extensive logistics options. This move aims to reduce dependence on courier companies while continually expanding freight capacity through its own air network. Amazon's air fleet has now reached 70 aircraft, signifying an important step in enhancing logistics delivery services.

07/22/2025 Logistics
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Decoding Zhejiang's Express Delivery Industry Timeliness Enhancement and Green Development Running in Parallel

Decoding Zhejiang's Express Delivery Industry Timeliness Enhancement and Green Development Running in Parallel

The rapid development of the express delivery industry in Zhejiang has achieved 20 billion parcels ahead of schedule this year, reflecting a dual improvement in economic vitality and service quality. With the rise of live e-commerce, advances in rural express delivery, and the promotion of digital and green development, Zhejiang's express industry is experiencing a new vitality.

09/18/2024 Logistics Industry Insights
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